Jackson County

Water & Sewerage Authority

Serving You Since 1986

Jackson County

Water & Sewerage Authority

Serving You Since 1986

Main Office and Customer Service

117 MLK Ave
Jefferson, GA 30549

Get In Touch

Call Us

Bill Payment Hotline

Water Emergency Contact Hotline

Sewer/Wastewater Emergency Hotline

Main Office and Customer Service

117 MLK Ave
Jefferson, GA 30549

Get In Touch

Call Us

Bill Payment Hotline

Water Emergency Contact Hotline

Sewer/Wastewater Emergency Hotline

Boil Water Notice has Ended

 

The Boil Water Notice for the Pleasant Acres area has now ended. 

 

How to Properly Boil Water

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CHECK YOUR WATER!

If your tap water is cloudy, give it time to settle. Strain the water with a clean cloth, paper towel, or coffee filter to remove the sediment. If your tap water is clear, skip this step.

ALLOW WATER TO BOIL FOR 1 MINUTE!

Hold water at a rolling boil for at least one minute to kill all harmful bacteria. In high elevation locations (over 6,500 feet) water has a lower boiling point and should be boiled for at least three minutes. Because coffeepots don’t boil water long enough to make it safe, you can’t use them to purify water.  

ENJOY!

Don’t forget to let the water cool before drinking or storing it!

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DON'T FORGET!

Remember to properly sterilize any containers that you plan to store your water in! Including cups, bottles, and old milk jugs as well!

Current Board Members

Dylan Wilbanks

CHAIRMAN

Christopher Nichols

VICE-CHAIR

Pat Bell

BOARD MEMBER

Don Clerici

BOARD MEMBER

Wade Johnson

BOARD MEMBER

About Jackson County Water & Sewage Authority

The JCWSA was created as a political subdivision of the State of Georgia by an act of the Georgia General Assembly in 1986 to facilitate providing water and sewer service to citizens of Jackson County. The JCWSA is governed by a 5-member Board, each of whom must reside in Jackson County, and each is appointed by the Board of Commissioners of Jackson County. Members serve staggered 3-year terms without compensation for a period not to exceed 9 consecutive years. An Authority member can not be reappointed after 3 consecutive terms without at least one year of inactive status.

The JCWSA operates as an independent political subdivision of the state, similar to counties and cities in Georgia. However, the Authority is not a taxing entity and therefore operates as an enterprise, meaning it operates solely off of the revenues from water and sewer billings and fees.

In the past, the JCWSA did receive a percentage of the Special Local Option Sales Tax (SPLOST) dollars from Jackson County. SPLOST dollars were used exclusively for large water projects including transmission lines, large mains, water towers and pumping stations.

With the voter passage of SPLOST #6 in March of 2016, the Authority once again receives a percentage of the one percent tax and continue to address water needs in Jackson County. Details of approved water projects may be found through the following link: SPLOST #6 Project Booklet

Need to get your Water Service started?

If you are in need of water service and/or sewer service, you will need to apply through one of our customer service representatives.

Whether you are a homeowner or business, the following is required for all new services:

  1. A completed Water Subscription Agreement
  2. A copy of your closing statement (new residential purchase)
  3. A copy of the final plat and/or recorded deed for the lot (new construction)
  4. A copy of your current lease (rental/lease)
  5. A Picture ID (a Drivers License or State ID card).
  6. Payment of an administrative fee by check or cash.
  7. Payment of a Security Deposit by check, cash, or debit/credit card. This amount may be $150.00 or less based on the customer’s personal credit history. It shall be refundable after (24) months of good payment history and shall be credited to you on your water bill.

If you would like to complete forms electronically, please call our
Customer Service Department at (706) 367-1741 to get started!

For your convenience we are proud to offer you the ability to e-sign your documents via Right Signature by Citrix. For more information on Right Signature, click here.

Frequently Asked Questions

Where does my water come from?

The majority of water supplied by the JCWSA is purchased from the Bear Creek Reservoir and Water Treatment Plant. The 505-acre reservoir is located in extreme southwest Jackson County. This water is pumped into the adjacent water plant where the water is conditioned and filtered, after which it is chlorinated and pumped into JCWSA’s system ready for use.

Where is my water treated?

The Bear Creek Reservoir and Treatment Plant is owned and operated by the Upper Oconee Basin Water Authority (UOBWA), an independent political subdivision of the State of Georgia.

There are 4 counties that own a share of the reservoir: Athens-Clarke, Jackson, Barrow & Oconee, and 3 counties that own a share of the treatment plant: Jackson, Barrow and Oconee.

Why do I have to pay $3,200 for a meter?
  • The $3,200 water connection fee is not a meter purchase fee.
  • The meter is the property of the Authority.
    • It is a measuring device owned and used by the Authority to determine the
      amount of water used at your service location.
  • The connection fee you pay buys capacity in the water system. Basically, it is a
    “ready to serve” fee.
    • This fee helps to cover the cost of providing water to you.
      • It helps offset the debt incurred to build the reservoir, treatment plant, and run the lines to provide water to our customers.
Why do I have to pay a minimum bill each month even if I don’t use the water, or I’m not connected to the system?

The monthly minimum is charged as long as a meter is installed at your service
address.

  • The Meter is an asset that must be monitored and maintained

  • A reading is required to be gathered monthly
  • The monthly minimum helps to offset the administrative and maintenance
    cost of providing the meter at your service address.
What if I don’t want to pay the minimum fee?

The Authority’s meter can be removed at the request of the owner of the property.

  • No monthly charges will be billed until a meter is reinstalled.
  • The subscriber will be required to pay a re-installation fee at the time the request is made.