Emergency Contact

*A message for our sewer customers:

JCWSA maintains the sewer mains – and homeowner sewer service lines, but only from the road to the customer’s property line (road right-of-way). It is the responsibility of the homeowner to maintain the sewer line from their home to the road right-of-way.

If you have a sewer back-up and you call the wastewater department, staff will check the sewer main in the road to verify it is flowing properly. If the check indicates a blockage in the main, then JCWSA is responsible to repair it. A flowing sewer main in the road indicates the cause of the home’s back-up is in the homeowner’s line to the road right-of-way. In this case, the homeowner is advised to call a licensed plumbing contractor, as the JCWSA does not perform work on private property.

Thank you!